{"id":65938,"date":"2026-11-09T16:04:45","date_gmt":"2026-11-09T14:04:45","guid":{"rendered":"https:\/\/electricsun.de\/return-policy\/"},"modified":"2026-11-10T15:53:21","modified_gmt":"2026-11-10T13:53:21","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/electricsun.de\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Right of withdrawal within 14 days for distance selling<\/strong><\/p>\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">The Buyer has the right to withdraw from the Contract, i.e. to return a Product or cancel a Service, within 14 calendar days, without giving any reason and without incurring any costs other than the delivery costs. Products must be returned at the customer&#8217;s expense, within 14 calendar days from the cancellation of the contract. We recommend using the same courier service that was used to receive the products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thus, according to Emergency Ordinance no. 34\/2014, the period for returning a Product or cancelling a Service expires within 14 days from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the day on which the Buyer takes physical possession of the last Product \u2013 in cases where the Buyer places a single order for multiple products that will be delivered separately,<\/li>\n\n\n\n<li>the day on which the Buyer takes physical possession of the last Product or the last part \u2013 in cases where the delivery of a product consists of multiple lots or parts.<\/li>\n<\/ul>\n<\/div>\n\n<p class=\"wp-block-paragraph\">The money will be refunded to the IBAN account specified by the customer in the return form within a maximum of 14 calendar days from the receipt of the returned product at the seller&#8217;s warehouse\/headquarters.<\/p>\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\"><strong>General conditions for returning products sold by ElectricSun<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The products you return must be in the same condition in which you received them, accompanied by all original accessories and documents. Damage to the products or placing them in a condition that makes them impossible to resell will result in the return being refused.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns must include the original labels intact, the original warranty certificate (if issued by the manufacturer\/distributor), and all documents with which the product was delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The product must be accompanied by the accessories and\/or gifts with which it was delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have purchased several products of the same type and want to return all of them, please make sure that only one has been unsealed. Returns of the other products are accepted only if they are sealed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products that have undergone unauthorized interventions, that show signs of wear or excessive use, scratches, chips, impacts, mechanical or electrical shocks, or that are missing accessories will not be accepted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return package contains different products than those listed in the completed form, the return will be refused after the package is inspected.<\/p>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><strong>The return is valid once you complete the <\/strong><a href=\"https:\/\/electricsun.de\/en\/return-form\/\"><strong>return form<\/strong><\/a><strong>, here link<\/strong> <a href=\"https:\/\/electricsun.de\/en\/return-form\/\">https:\/\/electricsun.de\/ro\/formular-returnare-produs-retragere-din-contract\/<\/a> , make sure the product meets the return conditions above.<\/p>\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">You can choose how to make the return:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. You arrange the return shipment via courier and bear the direct costs associated with the return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. With our help: we will send a courier to pick up the return, and the shipping cost will be borne by you.<\/p>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Please note the return address:<\/strong> ElectricSun SRL, Strada Stelelor nr. 5, postal code 310235, Arad, Romania, CTPark, Gebr\u00fcder Weiss, Ramp 62. Phone +40720607111.<\/p>\n\n<p class=\"wp-block-paragraph\">Please note that ElectricSun products are large in size and require special conditions for transport, handling, and storage, as they have a large volume, such as large appliances, fireplaces, furniture pieces, etc., and courier companies charge volumetric kg which can reach costs of up to 60\u2013300 EUR with VAT\/product, depending on the volume of the package. The same rates apply for returning products.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal within 14 days for distance selling The Buyer has the right to withdraw from the Contract, i.e. to return a Product or cancel a Service, within 14 calendar days, without giving any reason and without incurring any costs other than the delivery costs. Products must be returned at the customer&#8217;s expense, within [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-65938","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/electricsun.de\/en\/wp-json\/wp\/v2\/pages\/65938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/electricsun.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/electricsun.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/electricsun.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/electricsun.de\/en\/wp-json\/wp\/v2\/comments?post=65938"}],"version-history":[{"count":1,"href":"https:\/\/electricsun.de\/en\/wp-json\/wp\/v2\/pages\/65938\/revisions"}],"predecessor-version":[{"id":65939,"href":"https:\/\/electricsun.de\/en\/wp-json\/wp\/v2\/pages\/65938\/revisions\/65939"}],"wp:attachment":[{"href":"https:\/\/electricsun.de\/en\/wp-json\/wp\/v2\/media?parent=65938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}